Question 1

Is there a gym, pool, or common area?

Accepted Answer

Yes, NorthBrook in Taylors, SC, offers a resort-style swimming pool, fitness center, clubhouse, and outdoor gathering areas for residents.

Question 2

Are there ceiling fans?

Accepted Answer

Yes, ceiling fans are included in select apartment homes and are located in all rooms of those homes.

Question 3

Is there air conditioning/heating?

Accepted Answer

Yes, every NorthBrook apartment includes air conditioning and heating.

Question 4

What appliances are included?

Accepted Answer

Each apartment includes a dishwasher, stove, refrigerator, and microwave.

Question 5

Does your community offer furnished apartments?

Accepted Answer

No, all NorthBrook apartment homes are unfurnished.

Question 6

Is there bike storage available on the property?

Accepted Answer

No, NorthBrook does not currently offer on-site bicycle storage.

Question 7

How does package delivery work?

Accepted Answer

NorthBrook provides package delivery through its Luxer package room.

Question 8

Do the apartments have high-speed internet access?

Accepted Answer

Yes, NorthBrook apartments offer high-speed internet access.

Question 9

Are there EV Charging stations?

Accepted Answer

EV charging stations are planned for NorthBrook but are not yet available.

Question 10

What Cable/Internet Providers are available?

Accepted Answer

NorthBrook offers bulk internet and cable service through Spectrum.

Question 11

Is renter's insurance required?

Accepted Answer

Yes, renter's insurance is required at NorthBrook. Contact the leasing office for details.

Question 12

Are short-term leases available?

Accepted Answer

Yes, short-term lease options are available. Contact the leasing office for current terms.

Question 13

What is the length of the lease?

Accepted Answer

NorthBrook offers varying lease lengths. Contact the leasing office for available options.

Question 14

How much notice is needed before moving out?

Accepted Answer

Residents must provide 60 days' notice before moving out.

Question 15

What happens if I need to break the lease early?

Accepted Answer

Contact the NorthBrook leasing office to discuss early lease termination options and requirements.

Question 16

Who manages this community?

Accepted Answer

NorthBrook is professionally managed by Willow Bridge Property Company, a multifamily property management and development company founded in 1965.

Question 17

Is there guest parking available?

Accepted Answer

Yes, guests can park in the general parking lot at no additional cost. Parking is first-come, first-served, with no guest permits required.

Question 18

Is there a maximum number of occupants?

Accepted Answer

NorthBrook allows a maximum of two occupants per bedroom.

Question 19

What is the roommate policy?

Accepted Answer

All roommates age 18 or older must submit an application, receive approval, and be listed on the lease.

Question 20

Can I rent out amenity spaces for private events?

Accepted Answer

No, NorthBrook's community amenity spaces are available to residents but cannot be rented for private events.

Question 21

How do I report a noise complaint?

Accepted Answer

Residents can report noise complaints through the community's answering service, which can connect them with on-site courtesy officers.

Question 22

Are there quiet hours in the community?

Accepted Answer

NorthBrook observes quiet hours from 10 PM to 7 AM.

Question 23

What is the smoking policy?

Accepted Answer

NorthBrook follows a restricted smoking policy for its apartments and community areas.

Question 24

Are there grocery stores, restaurants, or schools nearby?

Accepted Answer

Yes, NorthBrook is conveniently located near grocery stores, restaurants, schools, and everyday services in the Taylors, SC, area.

Question 25

Do you host resident events? If so, what types?

Accepted Answer

Yes, NorthBrook hosts at least one resident event each month, along with weekly yoga classes and other community gatherings.

Question 26

Is there in-unit laundry?

Accepted Answer

Yes, all NorthBrook apartments include in-home laundry appliances.

Question 27

Can guests stay over, and for how long?

Accepted Answer

Guests may stay for up to 10 consecutive nights. Longer stays require the guest to apply and receive approval to be added to the lease.

Question 28

Is there a resident referral program?

Accepted Answer

No, NorthBrook does not currently offer a resident referral program.

Question 29

Do you give any discounts to local employers?

Accepted Answer

No, NorthBrook does not currently offer preferred employer discounts.

Question 30

When is rent due and how do I pay?

Accepted Answer

Rent is due on the first of each month and is considered late on the sixth. Residents can pay online through the resident portal.

Question 31

Are there other fees, such as monthly amenity fees or technology fees?

Accepted Answer

Yes, monthly fees include valet trash, pest control, internet, and water.

Question 32

What utility companies do you use?

Accepted Answer

NorthBrook uses Duke Energy and Greenville Water. Residents must arrange electric service with Duke Energy before moving in.

Question 33

How much is the security deposit, and when is it due?

Accepted Answer

Security deposits range from $200 up to one full month's rent. Contact the leasing office to confirm the amount and payment deadline.

Question 34

Are there move-in or application fees?

Accepted Answer

Yes, NorthBrook charges a $75 application fee per person and a one-time $200 administrative fee.

Question 35

How quickly are maintenance issues addressed?

Accepted Answer

NorthBrook has an on-site maintenance team, with after-hours assistance available for emergencies.

Question 36

How do I apply for an apartment?

Accepted Answer

Prospective residents can apply online at https://www.livenorthbrook.com/ or contact the leasing office for assistance.

Question 37

Is there parking available? Is it free or paid?

Accepted Answer

NorthBrook offers parking lot spaces and optional garage parking for an additional monthly fee, subject to availability.

Question 38

Are pets allowed? If so, are there breed or size restrictions?

Accepted Answer

Yes, NorthBrook is pet-friendly. Breed restrictions and additional pet fees may apply.

Question 39

What onsite amenities do you offer to accommodate pets?

Accepted Answer

NorthBrook offers a pet park, pet spa, and pet waste stations.

Question 40

What is the pet policy for specific breeds or sizes?

Accepted Answer

NorthBrook allows up to two pets per apartment. Breed restrictions include Pit Bull Terriers, Staffordshire Terriers, Rottweilers, Presa Canarios, Chow Chows, Dobermans, Akitas, Wolf hybrids, Mastiffs, Cane Corsos, Alaskan Malamutes, Belgian Malinois, and Saint Bernards. Restrictions may change at management's discretion.

Question 41

Do you allow pets in the apartments?

Accepted Answer

Yes, NorthBrook allows up to two pets per apartment, subject to its pet policy.

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